Frequently asked question (FAQ)
Q. Do i need to open a account in order to shop with you ?
A. You don’t need to create an account to make purchases – you can always check out as a guest. However, setting up an account with us offers the convenience of not having to re-enter your details each time you shop. You can sign up now, or start shopping and create your account before completing your checkout on the shopping cart page.
Q. How do i create an account ?
A. Please click on "Login/Register," then select "Create An Account," and fill in your personal details.
Q. How do i order ?
A. Shop for the items you want and add them to your shopping cart. Once you're finished, go to your cart to proceed with checkout. Make sure to review all your information carefully before confirming your purchase and payment.
Q. How do i pay for my orders ?
A. We accept payments through PhonePe, Google Pay, all UPI methods, and all major credit and debit cards, including MasterCard and VISA.
Q. What Material are used in jewelry?
A. Silver is a popular metal in jewelry making because of its affordability, versatility, and attractive appearance.
Q. Can I return or exchange a piece of jewelry if I am not satisfied with it?
A. Customer Satisfaction is Our Priority: Enjoy Hassle 7 Days Free Returns and Exchanges.
Q. How long will it take to receive my order?
A. The delivery time for your order depends on several factors, including the shipping method, item availability, and the recipient's location.
For domestic orders, standard shipping typically takes 4-6 business days. International orders may take longer, usually between 10-12 business days.
Q. What is your warranty policy?
A. Our warranty policy ensures the quality and craftsmanship of our jewelry. Any manufacturing defects or issues arising from normal wear and tear are covered under our Six Months warranty. We also offer an extended warranty for an additional fee. If you encounter any issues with your jewelry, please reach out to us, and we’ll be happy to assist with your warranty claim. To maintain the longevity of your jewelry, we recommend regular cleaning and maintenance by a professional jeweler.
Q.How should I care for my jewelry?
A. Proper care of your jewelry helps it last longer and maintain its beauty. Here are some general tips for keeping your jewelry in top condition:
- Store your jewelry properly: Keep it in a cool, dry place, away from direct sunlight and humidity, to prevent tarnishing and discoloration.
- Clean regularly: Gently clean your jewelry to remove dirt and oils. Use a soft cloth or brush with mild soap and water for most types of jewelry. Avoid harsh cleaning agents or ultrasonic cleaners, especially for delicate or porous materials.
- Avoid damage-prone activities: Remove jewelry before swimming, exercising, or doing household chores to prevent damage.
- Handle with care: Be gentle with your jewelry—avoid pulling on chains, and make sure rings and bracelets aren’t too tight.
- Keep jewelry separate: Store pieces separately to avoid scratching or tangling.
- Professional maintenance: Have your jewelry inspected and cleaned by a professional jeweler every 6-12 months.
- Remove when necessary: Take off your jewelry while sleeping, bathing, or engaging in any activity that could cause damage.
- Protect stones: Ensure gemstones are protected from scratches or chipping.
- Care for plated jewelry: If your jewelry is plated, avoid wearing it while swimming, showering, or applying lotions or perfumes to prevent the plating from wearing off.